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Critical to improving healthcare processes is the ability to recognize when software can be used to improve healthcare processes. Once the opportunity has been identified it is also critical that there be individuals involved that know how to design and build the software so that it meets its goals and can be maintained. Phil's software design and development skills include the ability to:

Of particular note is Phil's focus on ensuring that software be easy and efficient for users by ensuring as much as possible that:

Prior to his getting involved in quantitative healthcare analysis, Phil was involved in numerous efforts in which he designed, built and/or maintained a variety of software including statistical software for the market research department of a large shopping center management company, and accounting software for a not for profit agency and a mutual fund company.

In one of the largest of those efforts in terms of its scope and impact, Phil was engaged by CTS to build software to complement its paper based guide to software selection. In particular, CTS engaged Phil to design the first two versions, develop the first version, and complete and maintain the third version of THE REQUIREMENTS ANALYST, an interactive decision support system that helps businesses select software. CTS has sold over 20,000 copies of this program.

More recently, Phil suggested and played an integral part in the design and development of an easy to use surgical web request capability. The purpose of this capability was to make it easier and quicker for surgerons to enter surgical requests with more complete information.

Subsequent to that, Phil designed and developed TroyWarePACUBedTracker, an extremely easy to use Post Anesthesia Care Unit (PACU) bed tracking program, that the Sir Mortimer B. Davis Jewish General Hospital uses not only to track its PACU bed usage, but also to identify and then fix issues that cause patient delays in the PACU.