PHIL'S WORK

Phil's work concentrates on helping healthcare organizations:

• Understand and address the consequences of variability in the demand for and supply of services
• Make decisions involving large numbers of alternatives whose costs and benefits needed to be determined, where there is a possibility of negative consequences, and where data may be hard-to-access
• Distribute, where appropriate, complex and important decision making to non-managerial personnel by developing systems to support their decision making
• Improve their performance